Frequently asked questions
Short answers to common questions about signing in, key areas of Nairo, and getting help.
How do I sign in?
Open the Nairo link for your organisation, then sign in with your work account. Your organisation workspace is tied to that link.
Where do I start asking questions?
Open Assistant in the sidebar and type a question. Add documents with Sources when the answer depends on your files.
What is the difference between Projects and Insight Table?
Projects keep related documents and a conversation together for one piece of work. Insight Table extracts the same information across many documents in a grid.
Can AI answers be wrong?
Yes. Nairo is AI and can make mistakes. Please double-check responses.
How do I change language?
Use the language selector near the bottom of the sidebar to choose En or Es.
How do I get help?
Browse this Help Center, or email support@nairobilabs.com. In the product, open Help then Report a problem.
For privacy questions, email privacy@nairobilabs.com.
Where can I see product updates?
Open What’s new in Nairo in this Help Center, or choose Release notes from Help in the user menu.
Need more help?
If you are stuck, email support@nairobilabs.com.